In this digital world, the customer experience is essentially flat – almost creating a commoditized effect. Here, the brand can lose control of their relationship with the customer as it fights to create a Brand-Love connection in a world that is somewhat one-dimensional. In this Quick Hit, you’ll hear us dive in with another marketing expert, Brian Bolten. Check out the full episode and download the worksheet here: https://forthright-people.com/podcast/4-realities-about-digital-interfaces-and-ai-that-can-help-you-improve-customer-experience/